01380 720815 | 07786757684

10+ Years Experience | Family Run Business

Terms & Conditions

Last Updated: 08 July 2026

Agreement to our Legal Terms

We are Bygone Window Cleaning Ltd, doing business as Bygone Window Cleaning (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered in the United Kingdom at 42 Massey Road, Devizes, Wiltshire, SN10 3UE. Our Company Registration No. is 451045035 and our VAT number is 11585765.

We operate the website https://bygonewindowcleaning.com (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).

You can contact us by phone at 01380 720815, email via our contact page, or by mail to 42 Massey Road, Devizes, Wiltshire, SN10 3UE.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you‘), and Bygone Window Cleaning Ltd, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the ‘Last updated’ date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.

We recommend that you print a copy of these Legal Terms for your records.

Table of Contents

1. Our Services
–   Quotations
–   One-off Services
– –   Prior to Cleaning
– –   On Day of Cleaning
– –   Pricing and Payments
–   Regular 6 Weekly Window Cleaning
– –   Prior to Cleaning
– –   On Day of Cleaning
– –   Termination of Contract
– –   Pricing and Payments
2. Prohibited Activities
3. Privacy Policy
4. Disclaimer
5. Limitations of Liability
6. Indemnification
7. User Data
8. Electronic Communications, Transactions and Signatures
9. Miscellaneous
10. Contact Us

1. Our Services

Quotations

  • Quotations are valid for 3 months.

One-off Services

  • Defined as Services other than our regular window cleaning service schedules.
  • Gutter clearance (Internal Only): clears the debris from inside the gutter, it does not include the removal, repair, or replacement of any part of the gutter or downpipes.
  • Gutter Clean (External Only): includes the gutter, downpipes, soffits, and fascia.
  • Conservatory clean: consists of conservatory roof clean and windows including conservatory gutters and finials.
  • Soft Wash: Cleaning of organic growth by use of chemicals
  • Pressure Wash: Cleaning of surfaces by use of cold water at high pressure
  • Steam Clean: Cleaning of Surfaces by use of super-heated water
  • Solar panel clean: Cleaning of solar panels
  • Carpet cleaning: Cleaning of carpets using chemicals and extraction units
  • Stain removal: Cleaning of stains on carpets and rugs
  • Hard floor cleaning: Cleaning of hard floors
Prior to Cleaning
  • Any booking over £350 (excluding VAT) is subject to a 20% deposit to be paid upon booking a date
  • You can cancel a booking up to 2 working days beforehand by calling the office on 01380 720815 or emailing via our contact page. Any cancellation after this is subject to being charged at the full amount of the quoted price as we may not be able to fill your slot at this short notice.
  • Cleaning is undertaken with specialist equipment and with fully trained operatives. Cleaning is undertaken at customers’ own risk.
On Day of Cleaning
  • Full access is required on the day, we are unable to move any obstacles which may inhibit cleaning or unlock gates.
  • All windows and vents must be closed before cleaning.
  • Should full access not be available, we reserve the right to charge 100% of the quoted price.
  • We will not clean any surfaces we consider to be inaccessible or unsafe on the day of the clean.
Pricing and Payments
  • All prices are exclusive of VAT at the standard rate unless specified otherwise.
  • Payment is due on the day of the service.
  • To be covered under our guarantee, payment needs to be made on the day.
  • Our Services may not be provided if payments are outstanding on the account.
  • In the event of a dispute, it is the customer’s responsibility to prove that payment has been made in full.
  • We reserve the right to make late payment charges and to recover any costs incurred in debt recovery.
  • By continuing with our Services, you are agreeing to the Terms and Conditions.

Regular 6 Weekly Window Cleaning

  • Window Cleaning: We provide 4, 6, and 8 weekly scheduled external window cleaning.
  • A window clean will include a window or door glass, frame, sill, and sash made of wood, aluminium, steel or UPVC. Conservatory windows included unless otherwise stated. (A conservatory roof is a separate job; a quote can be arranged).
  • Other Services are quoted individually.
  • Paint, varnish, lime scale, mastic, cement mortar, glue, labels, or other building products cannot be removed as a standard window clean but can be arranged at a separate cost.
  • Customer to advise when booking Services.
Prior to Cleaning
  • We will send out a text message 2 days before your clean.
  • We make time and space in our schedule for you therefore if you wish to postpone your clean contact the office on 01380 720815 or email via our contact page before 7.30am on the day of the clean.
  • Any cancellations/postponements after 7.30am will be charged at the full price as it is too late for us to fill your cleaning slot.
  • If you need to postpone your clean, your rearranged clean must be within 5 working days otherwise it will revert to your next scheduled clean.
  • We will endeavour to clean on the notified day, although on occasions due to unexpected circumstances we reserve the right to alter the day.
  • Windows are cleaned at the customer’s own risk ensuring that windows/gutters are structurally sound and do not leak prior to cleaning and must advise us of any defects.
On Day of Cleaning
  • Full access is required on the day, we are unable to move any obstacles which may inhibit cleaning or unlock gates.
  • All windows and vents must be closed before cleaning, any open windows which cannot be closed will not be cleaned.
  • Should full access not be available, or windows not closed we reserve the right to charge 100% of the scheduled clean price.
  • We will not clean any windows, gutters, or surfaces we consider to be inaccessible or unsafe on the day of the clean.
  • All surfaces cleaned with Pure Water will be left to dry naturally.
  • Your satisfaction is guaranteed as we will reclean any window/gutter which we recognise as unsatisfactory within 5 working days of the clean. Customer should call the office on 01380 720815 or email via our contact page to advise if not satisfied within 24 hours of the clean.
Termination of Contract
  • If for any reason you should wish to cancel our services, please call the office on 01380 720815 or emailing via our contact page and a final payment will be taken if you owe us for any previous cleans.
  • We reserve the right to terminate your cleaning account without notice.
  • Cancelled accounts will not qualify for any introductory offer if the account is reopened.
Pricing and Payments
  • All prices are inclusive of VAT at the standard rate unless specified otherwise.
  • Payments are made by the following, Bacs, card payment on the day, cash or direct debit.
  • Payments are due 7 days after invoicing.
  • If you postpone a clean, which cannot be done in the next 5 working days, and the period between cleans is more than 12 weeks, your next clean will incur an extra charge.
  • Our Services may not be provided if payments are outstanding on the account.
  • In the event of a dispute, it is the customer’s responsibility to prove that payment has been made in full.
  • We reserve the right to make late payment charges and to recover any costs incurred in debt recovery.
  • We reserve the right to make a surcharge in the case of exceptionally dirty windows – we will contact you for agreement prior to cleaning.
  •  By continuing with our Services, you are agreeing to the Terms and Conditions.

2. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorised framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (‘gifs’), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as ‘spyware’ or ‘passive collection mechanisms’ or ‘pcms’).
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorised use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.
  • Use the Services to advertise or offer to sell goods and services.
  • Sell or otherwise transfer your profile.

3. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United Kingdom. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Services, you are transferring your data to the United Kingdom, and you expressly consent to have your data transferred to and processed in the United Kingdom. Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Services as quickly as is reasonably practical.

4. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

5. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

6. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Services; (3) breach of these Legal Terms; (4) any breach of your representations and warranties set forth in these Legal Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defence of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

7. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

8. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

9. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

10. Contact Us

For any questions or concerns regarding our Terms and Conditions, you may contact us using the following details: